Privacy Policy

This Privacy Policy describes how Transrail Logistics Limited ("we", "us", or "our") collects, uses, and protects information when you visit or use the Transrail India website and related services.

1. Information We Collect

We collect the following categories of personal information when you register, enquire, or use our services:

• Name – for identification and communication
• Email address – for account management and correspondence
• Phone number – for verification and support
• Business / vehicle details – where relevant to the services requested
• Payment transaction data – order ID, amount, and status (processed via PCI-DSS-compliant payment gateways)
• Device information and logs – collected automatically for site stability, analytics and abuse prevention

2. How We Use Your Information

• To create and manage your Transrail India account
• To process transactions securely
• To provide customer support and respond to enquiries
• To improve our services and fix issues
• To send transactional notifications, receipts and important service updates

3. Data Sharing

We do not sell your personal data. We share data only with:

• Payment partners (e.g. CCAvenue / HDFC Bank) – to process transactions
• Cloud & analytics providers (e.g. Google Firebase, Google Analytics) – for hosting, authentication, and diagnostics
• Regulators and authorised agencies – where required by law

All third-party services are bound by their own privacy policies and applicable data-protection laws.

4. Data Security

All data transmitted between your device and our servers is encrypted using HTTPS/TLS. Payments are processed through PCI-DSS compliant gateways. We do not store card or UPI credentials on our servers.

5. Data Retention

We retain your account data for as long as your account is active. Transaction records are retained for the period required by Indian financial and tax regulations (typically 7 years). You may request deletion of your account by writing to info@transrailindia.com.

6. Children's Privacy

Transrail India services are not intended for users under the age of 18. We do not knowingly collect data from minors.

7. Your Rights

You have the right to access, correct, or delete your personal data. To make a request, contact us at info@transrailindia.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via the website or by email.

9. Contact Us

If you have any questions about this Privacy Policy, please contact: